Payment Support

Having a payment problem — a purchase that didn't credit, a double charge, or money you'd like back? Here's the fastest way to get it fixed.

Self-serve first

Telegram Stars purchases you haven't really started using can be refunded instantly by you — no waiting on support. See the 80% rule for eligibility. Failed or rejected generations are always refunded automatically.

Contact @paysupport

Open Telegram and message @paysupport from the Flirti bot — that is the official payment-support channel (beware lookalikes; we never ask for your password or a transfer "fee"). Include:

• The email or handle on your Flirti account.
• What you paid, when, and with what (Stars or crypto).
• What went wrong — one or two sentences is enough.

Most payment issues are resolved the same day. Cases that need a manual refund (crypto, double credits, provider errors) are queued to a human.

Before you chargeback

Filing a chargeback with your payment provider claws the credits back and can suspend your account automatically if the purchase was already spent. Messaging @paysupport first is faster and keeps your account in good standing — see refunds & chargebacks.

Non-payment issues (accounts, content, appeals) go through the contact page.